The Thing About Hustle
I got to spend quite a bit of time Saturday with my friends J.P. and Jerry discussing my change in lifestyle. After departing the work force in late November, my new lifestyle is simple: Hustle. J.P. and Jerry are not only good friends but probably the two people in my life with the most knowledge […]
Using The Wrong Words Are The Biggest Customer Service Mistake
Words have spilled blood and started wars. Words can build empires and bring down nations. Words can incite and excite. Words are powerful. In a competitive environment, the words we use can be difference between a growing business and a failing one. I was reminded of this the other day when I went through a McDonald’s drive […]